If you are a small business owner or an owner of a start up; this thought might be giving you sleepless nights. To survive amid stiff competition from the biggies it is important to keep up with them. Customer support is one of those necessary things right now.
Testimonials with photos, audio, or video, are very powerful. Testimonials with just a set of initials, or a with just a first name, have NO credibility.
“If you were over the age of 6 or 7, you most likely remember where you were and what you were doing when the first reports of the terrorist attacks hit the airwaves, and after the initial distress tapered off, there were many who asked this question: Where was God and what was He doing on that day?
You have the choice of either calling the leads yourself, or having the Coastal Titan Call Center Tijuana to do it for you. If you are really uncomfortable calling people, this is an option. That way, your only job is to generate the leads. Just bear in mind that the product is more expensive if you have someone market it for you ($1995 versus $1295).
Branding has to be rethought by HP and Dell – it is no longer enough to have creative advertising campaigns and spiffy logos – it’s almost 2011, and both of these brands have become somewhat dusty and ubiquitous. People no longer go shopping specifically for a Dell or an HP computer, because they sense there is little difference in their user experience.
Probing questions can be a two-way sword. They are necessary to find out what your caller’s issues are, and supervisors usually like when you ask them. But they also tend to make your talk time go up, because it opens the door to the caller telling you his life story, hoping that you will glean the information you need from his tale of woe. As interesting as these stories may be, they do not help you get your job done. You have to become efficient at getting the caller back on track.
Truthfully, I see no reason why an average Joe can’t create a line of PCs. Just select an uber-cool name, and reach out to a few manufacturers in Eastern Asia. Presto – for a few thousand dollars, you can have a warehouse full of essentially the same PC that Dell and HP sell, but with a cooler brand name. In fact, it’s far cheaper to buy these systems and pay the freight than it is to build them yourself.
The nature of such calls is the greatest source of stress in the answering service sector. After fielding such a call, the agent is more likely to lose focus and become distracted. This, in turn, affects the performance at the phone answering desk. Such calls serve no purpose, either for the BPO firm or for the caller. Telemarketing agents are known to quit their jobs because they couldn’t handle the abuse any further. Other than personal insults, there are boos for fake accents and pseudonyms that these telemarketing services agents use. Only the mentally tough can stand up to this constant, continued challenge.