Do you find it hard to build your brand because of ineffective marketing activities? Are your resources exploited but still yielded unsatisfactory outcome? Is obtaining willing, interested cash advance leads always a steep hill to climb? Do you lack the experts or assets, or both, to concoct a results-oriented program? If your answers to most of these queries are yes, them I am sorry to tell that your company is suffering from a malignant malady-a lame B2B lead generation. The aforementioned questions are just some of the symptoms. And it does not take a genius to recognize that you are neither in a good nor bad position. The company is in worse conditions, so to speak.

Pull marketing is your answer. Call centers try to push themselves too hard when they are selling brands. They are oblivious to the distaste of their targeted consumers in receiving such calls. The same happens to online lead generation campaigns. You find that your agents are not getting into any sort of communication with the users. They are simply pushing links across, expecting strangers to click on those links and buy your client’s products/services. That is akin to expecting people to click on arbitrary web links. It’s a lot better when you conduct sales generation campaigns that bring them to you. Make sure that you’re not reaching out to the consumers. Rather, be active and create that buzz. That will bring people to your brand.

I get a kick out of these bus drivers. These buses are their home away from home, it is their office and they decorate it. Some have short velvet window shades, with those popular little furry “balls” hanging from the shades. The most popular colors are red and blue.

Most of the time you try to tune everything out so you can concentrate on your own call. Since your co-workers are using the same script you are, this is usually not hard. Sometimes a CSR will “go off script,” which means they insert information that has not been approved by management, or engage in personal conversation. I’ve done it myself at times. It can provide you with some chuckles when you hear the conversation of your neighbor and you wonderi, “Where the heck did he get that information?” If you have attention deficit disorder and find that you have to listen to everything said around you, you might not want to work for a Titan Call Center Tijuana.

So many supervisors think that they are given authority and don’t understand that authority is EARNED. Authority is earned through TRUST. How does your supervision gain trust?

Also, this customer signs up for your continuity program at the same time as purchasing this non-typical bait piece. The result is you’ve just ethically bribed a customer into a continuity program. In IM terms, this is called Forced Continuity.

Probing questions can be a two-way sword. They are necessary to find out what your caller’s issues are, and supervisors usually like when you ask them. But they also tend to make your talk time go up, because it opens the door to the caller telling you his life story, hoping that you will glean the information you need from his tale of woe. As interesting as these stories may be, they do not help you get your job done. You have to become efficient at getting the caller back on track.

The key is to set up your workspace so it does what you need but not more than that. You don’t need to waste time organizing items that you will never use because that is time you could be spending making money.