Today, I have to share with you a great story of outstanding customer service. It all started recently when my mom had a spend some time at the University of Penn Cardiac Center. The service she received in that place was some of the best I have ever seen in all my years of searching for outstanding customer service.
Telus customer service is something that I think is very important in the world of business, and I think you should start implementing it in your business today. With the right customer service, you can “WOW” customers and get them to come back into your place of business with delight.
According to Heskett, Sasser and Schlesinger’s “The Service Profit Chain”, between 1986 and 1995, the common stock price of the companies they studied increased by 147%. On the other hand, in 1980 the founder of J.D. Powers, Dave Powers, went on to say that if General Motors (GM) (particularly its Pontiac Division) did not respond to the voice of the customer, its market share would decline dramatically from 48% to the low 30s. Nine years later in 1989 GM’s share had slipped to under 33%!
This company is located in Stafford. They have their workshop and showroom located there. Brisbane Locksmiths are proud provider of their services as it is rendering to people across Australia. Customers of this company are assured about good customer services and instant services.
Your gratitude. Yes, that’s right: I want you to say “Thank you,” and I want you to mean it. After all, if it weren’t for me you wouldn’t have a job! Think about that the next time you take my order or deliver my product or hand me my change. Make eye contact, smile, and say a hearty “Thanks!” We’ll both feel better about the interaction, and I might even mention it to a few of my friends.
I assume, for example, that your managers are not telling them how great they are, maybe they are only pointing out your employee’s flaws and mistakes. Maybe the customers are unappreciative or inpatient, maybe even rude. If your employee didn’t really even love your widget in the first place but has too much personal debt or responsibility to look for other job opportunities. This is not the best equation to a purchase. In fact if this employee is frustrated enough. He may be displaying passive aggressive behaviors onto every customer experience and you don’t even know it.
Your business can make huge gains if it invests in delivering exceptional customer service. They way most business stink at customer service; the bar to exceptional is not that high!
I only have one concern. I’m worried about letting Jeremy down, it’s the part about making me “look good out on the road.” I’m not sure new bike shorts can do it-unless they have a burkha model in lycra-at least covering me up completely might help.