Have you ever called customer service to a company, and you were transferred to another country? Well, if you have, then you have seen outsourced customer service in action. This is pretty much where a company hires a third party company to take care of the functions of their customer service department. Since it’s cheaper to start up businesses in other places, besides the United States, you normally see these outsourced customer service centers set up in places like India. In the end, it ends up saving everyone money. Thus, this means that outsourced customer service centers could be just want you are looking for.
However, some callers are not interested in a discussion. All they want to do is abuse and rant against the Call Center. In such cases, the inbound call centers near Tijuana, Baja California agents have no choice but to press a button that tags the call as a ‘crank call’. This automatically disconnects the call. Of course, the BPO agent flags off a warning signal to the caller. If that doesn’t stop the abuse, then the agent disconnects the call. Call Center record the number to stop serial offenders from the calling their numbers. A number is blocked after 5 attempts. The margin for tolerance is higher for the male answering service agents. They issue three warnings before hitting the button. Female agents can reach for the crank button after a single warning.
I get a kick out of these bus drivers. These buses are their home away from home, it is their office and they decorate it. Some have short velvet window shades, with those popular little furry “balls” hanging from the shades. The most popular colors are red and blue.
Thanks to Jeffrey I won’t be closing my account; however I doubt I would recommend Chase to anyone. While Jeffrey was very polite and helpful, I think it speaks very poorly of Chase that I had to tell my story to the phone teller, then to the “escalation manager,” before getting any real customer service I had to resort to threaten the “escalation manager” that if I didn’t get some kind of meeting in the middle that I would cancel my account, and make sure that EVERYONE on my blog and all the readers of Associated Content would know that I canceled my account thanks to the lack of service received from Kelly.
Another of my friends got an early-morning phone call from a friend who was so distraught that he was incoherent. “Turn on the TV! Turn on the TV!” was all he could shout over the phone. My friend, Tim, turned on his television and the first thing he saw was a video of a plane flying into one of the towers. He changed the channel, muttering bad words about action movies, until he realized that it was no movie.
About two weeks later I made several purchases with my debit card. I admit that sometimes I’m not the best at remembering to note every transaction; however I wasn’t too worried because I was only using my debit card. I figured no matter what the transaction would put the funds on hold and all I would have to do is either check on line or call for my current available balance.
What priority do we claim before God? Is he supposed to smooth the way for us? In the light of the recent terrible death of my son, I cannot say that I didn’t pray for him to survive. But children died today in Somalia because there was no food. Children will die tomorrow in Somalia for the same reason. Can we prioritize the starvation of the thousands of refugees in Africa and stand before God to say that we stopped it?
The key is to set up your workspace so it does what you need but not more than that. You don’t need to waste time organizing items that you will never use because that is time you could be spending making money.